Effective Date: February 18, 2026

At The Tomkins Tails, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

To provide high-quality pet care, we collect the following information:

Contact Details: Name, home address, phone number, and email address.

Pet Information: Name, breed, medical history, vaccination records, and behavioral traits.

Home Access: Key locations, alarm codes, or lockbox combinations (stored securely and never shared).

Emergency Contacts: Names and phone numbers of your designated emergency representatives and veterinarian.

2. How We Use Your Information

We use the information collected solely for the purpose of:

Scheduling and performing pet care services.

Communicating updates, photos, and reports during our visits.

Responding to medical emergencies involving your pet.

Invoicing and payment coordination.

3. Information Sharing & Disclosure

The Tomkins Tails does not sell, rent, or trade your personal information to third parties. We only share information in the following limited circumstances:

Medical Emergencies: Sharing pet and owner details with veterinary professionals if urgent care is required.

Legal Compliance: If required by law or to protect the safety of our staff, the public, or other animals.

4. Security of Information

We take physical and digital precautions to protect your data. Home access information (codes/keys) is handled with the highest level of confidentiality. Any digital records are stored on protected devices.

5. Media & Social Media

With your consent, we may take photographs or videos of your pets during our services. These may be used for:

Direct updates sent to you (the Client).

Marketing materials on our website or social media profiles.

Opt-Out: You may request at any time that we do not use your pet’s image for public promotional purposes by notifying us in writing at info@thetomkinstails.com.

6. Your Rights

You have the right to review, update, or request the deletion of your personal information from our records at any time, provided all outstanding service balances are settled.

7. Changes to This Policy

The Tomkins Tails reserves the right to update this Privacy Policy as our services evolve. Clients will be notified of any significant changes via email or text.

Privacy

Privacy Policy